FREQUENTLY ASKED QUESTIONS

Have questions about how Gym Guard works? We’ve got the answers you need—right here in our most frequently asked questions.

SUBMIT SERVICE REQUEST

We know you might have questions—and we’re here with clear, straightforward answers.

We know you might have questions—and we’re here with clear, straightforward answers. At Gym Guard, transparency and customer satisfaction are at the core of everything we do. Whether you're wondering about the types of equipment we service, how many visits you can schedule, or how quickly we respond, we’ve got you covered. Below are some of our most frequently asked questions to help you better understand how our subscription works and why so many homeowners trust us to keep their fitness equipment in top shape.

GET STARTED

  • WHAT TYPES OF EQUIPMENT DO YOU SERVICE?

    We service all common home gym equipment, including treadmills, ellipticals, stationary bikes, rowing machines, strength training equipment, and more.

  • HOW MANY SERVICE VISITS CAN I SCHEDULE EACH MONTH?

    Unlimited! Schedule as many service visits as you need with no extra fees.

  • ARE THERE ANY HIDDEN COSTS OF FEES?

    Absolutely not! Your monthly subscription covers everything, providing predictable budgeting and peace of mind.

  • HOW SOON AFTER REQUESTING SERVICE WILL YOU RESPOND?

    We respond promptly, typically within 24 hours, to schedule your service at your convenience.

  • CAN I CANCEL MY SUBSCRIPTION AT ANY TIME?

    Yes, Gym Guard offers flexible cancellation with no penalties or hidden fees. Your satisfaction is our priority.